Top Companies Offering Year-Round Call Centre Job Opportunities in South Africa

The call centre sector of South Africa has experienced incredible growth, largely driven by the development of the Global Business Services (GBS) segment. Since call centres are now a vital part of customer care, technical assistance, selling, and other areas, there is a growing need for competent professionals in the sector. Therefore, the majority of large companies offer year-round jobs, and the call centre sector is an excellent choice for those seeking secure employment and career growth.

This article highlights some of the top companies offering call centre job opportunities across South Africa. Whether you’re looking for an entry-level position or aiming to advance your career in customer service, these companies offer opportunities that cater to a wide range of skill sets and professional aspirations.

1. Discovery Limited
Discovery Limited is South Africa’s most recognized brand, renowned for its life cover, life insurance, and investment products. Discovery is a financial services giant, and it has a massive call centre division focused on customer service and insurance sales.

Why Work Here
Training & Development: Discovery is famous for conducting detailed training sessions, ensuring that new entrants and senior applicants are given the appropriate set of skills to thrive.
Career Growth: Discovery offers extensive career growth opportunities, which is a great chance for individuals who want to develop within the company.
Employee Satisfaction: Discovery places immense value on employee development, giving rise to a platform where one can develop in their career.

Job Opportunities:
Customer Service Representatives
Insurance Sales Agents
Support and Management Roles

2. Concentrix
Concentrix is a leading global provider of customer experience solutions. The business has multiple call centres in South Africa, both inbound and outbound customer support jobs. Concentrix is well-known for its culture of employee development and retention.

Why Work Here:
Positive Work Environment: Friendly, welcoming environment that allows employees to flourish.
Career Development: Owing to its focus on training and career growth, Concentrix offers excellent career development opportunities, especially in management and leadership roles.
International Exposure: Being a global company, Concentrix has the exposure to work with clients from diverse regions, exposing workers to global markets.
Career Roles:
Customer Service Representatives
Technical Support Agents
Management & Leadership Roles

3. CCI Global
CCI Global operates one of the biggest call centre networks in South Africa, headquartered in Durban. The company provides inbound and outbound customer care services, with a focus on customer satisfaction surveys, technical support, and sales.

Why Work Here:
Extensive Training: CCI Global believes in empowering new and current employees with extensive training programs that set them up for success.
Employee Development: The company values employee development and offers multiple career paths, thereby making it an excellent place to build a long-term career.
Dynamic Work Culture: Focusing on employee satisfaction, CCI Global has a work culture in which hard work is rewarded.
Career Opportunities:
Inbound and Outbound Customer Service
Sales Representatives
Customer Support & Management Roles

4. Rewardsco
Based in Durban, Rewardsco is among South Africa’s leading call centers with over 1,900 employees. Rewardsco offers customer care solutions across various industries including sales, support, and technical support.

Why Work Here:
Long-Term Career Development: Rewardsco invests in its employees by providing training and management courses focused on personal and professional growth.
Supportive Environment: Renowned for having a supporting work environment, Rewardsco ensures employees feel a part of the company and are motivated to develop in the company.
Diverse Roles: Rewardsco offers various career opportunities including customer services, sales, and technical support positions.
Job Opportunities:
Customer Service Agents
Sales Consultants
Management Trainees

5. Outworx Call Center
Headquartered in Umhlanga, KwaZulu-Natal, Outworx boasts of its innovative call centre practice. Outworx is an outsourced contact centre services provider in diverse forms and an opportunity for candidates with no prior experience to contribute to its processes.

Why Work Here:
Shadow Careers Program: Outworx boasts of having a unique Shadow Careers program where inexperienced applicants undergo on-the-job training as they gain valuable field experience.
Employee Development: Outworx is very keen on employee growth and provides opportunities for growth, which makes it an excellent choice for applicants looking to build a long-term career.
Diversified Recruitment: Being inclusive, Outworx invites diversified candidates and candidates with varying levels of skills to apply.

Job Descriptions:
Customer Service Representatives
Sales Support
Management & Leadership Positions

6. Huntswood Call Center
Huntswood is a highly rated outsourcing company located in Umhlanga Rocks, Durban. Huntswood deals in complaints resolution and customer service and provides varied services to customers from varied industries.

Why Work Here:
Walk-In Interviews: Huntswood conducts walk-in interviews on a regular basis to make the recruitment process easier for interested candidates.

Employee-Centric Culture: Huntswood emphasizes employee-centric work culture with focus on supporting, empowering, and sharing ideas among workers.
Career Development: Huntswood offers various career development opportunities and is a great career option for those seeking to advance the call centre career ladder.

Jobs Available:
Customer Service Agents
Complaints Resolution Officers
Management and Supervisory Roles

7. Nutun
Nutun is an international business services firm employing the most up-to-date technology and data analytics in delivering cutting-edge solutions. Operating from Umhlanga, Durban, and Cape Town, Nutun offers customer service, technical support, and sales employment opportunities.

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Why Work Here:
Tech-Forward Strategy: Nutun stands out as the only one that focuses on using technology to enhance the call centre experience, making it a perfect fit for individuals who would like to work in tech-enabled roles.
Employee Engagement: The organization has a culture of continuous feedback and professional development, which keeps employees engaged and motivated.
Career Development: Nutun provides various opportunities for career development, with many employees being promoted to leadership and management positions.

Job Opportunities:
Customer Service Representatives
Technical Support Representatives
Sales Consultants

8. Mango5
Mango5 is a reputable South African call centre that has experience in multi-platform customer service operations. It provides services via various channels, including phone, email, and live chat, and its speciality involves lead generation and business process enhancement.

Why Work Here:
Comprehensive Training: Mango5 centers on employee development with extensive training to help its employees with skills necessary for success.
Diverse Career Options: Mango5 offers diverse opportunities for employment through various customer service channels, and the employees are free to specialize in whatever field they choose.
Positive Company Culture: Mango5 is strongly interested in having a positive and beneficial company culture for its employees.

Career Paths:
Customer Service Representative
Sales Consultant
Lead Generation Agent

9. JT Call Centre
Based in Johannesburg, JT Call Centre offers inbound and outbound solutions with a customer satisfaction survey focus and product upgrades. JT Call Centre is committed to delivering top-notch service and has numerous opportunities for individuals interested in improving customer experience.

Why Work Here:
Customer-Centric Culture: JT Call Centre prioritizes great customer service and creating a positive customer and employee experience.
Career Growth: The organization has training programs to enable employees to grow their capabilities and advance in the call centre industry.
Competitive Wages: JT Call Centre provides competitive wages and perks, which is an attractive choice for job seekers.
Job Positions:
Customer Service Representatives
Sales Agents
Management Roles
10. Talksure
Talksure is a renowned financial services provider with a centralized contact center for customers. The company is specialized in sales inquiries and outsourced solutions, with market strategy expertise.

Why Work Here:
Innovative Work Environment: Talksure is famous for its focus on innovation, with employees working in a vibrant, fast-paced work environment.
Career Growth: As employee-focused, Talksure provides career prospects within various divisions like customer service, sales, and management.
High Performance Culture: Reward-based on high performance, and motivated to perform at their best.
Jobs:

Sales Consultants
Customer Service Representatives
Operations & Management roles
The South African call centre sector provides numerous job opportunities throughout the year for people who want employment that is secure and has career development potential in the future. In all cadres, ranging from junior to executive levels, the above-listed organizations have diversified career avenues, career growth, and generous pay packages. For career change or entry-level professionals, the following companies are the best one can find to work in South Africa’s burgeoning call centre sector.