OUTsurance Call Centre Learnerships 2026: A Gateway to a Career in Insurance
For unemployed South African youth who want to acquire relevant work experience to advance in their careers in the financial and insurance industry, the OUTsurance Call Centre Learnerships 2026 represents a great opportunity. The learnership has a structured work and experiential learning model. It is an embodiment of the company’s belief in the potential of skills development and youth empowerment to achieve inclusive economic growth.
About OUTsurance
OUTsurance has great recognition in South Africa as an insurance company with great innovations in short-term insurance, and great customer-first models. The company has also developed its reputation to be a great keeper of customer confidentiality, with efficient service delivery, and the use of digital platforms to enhance service delivery. The company has a broad range of insurance products including car insurance, business insurance, home insurance, and life insurance, and has become a great and trusted brand to a great number of South African citizens.
OUTsurance is commercially successful and is also committed to talent development. The company also runs learnerships, internships, and graduate programmes to assist the youth in acquiring desirable industry skills and to assist them in preparing for their future careers.
About the Call Center Learnership
The OUTsurance Call Centre Learnership is a one-year program intended for unemployed youth interested in call centre operations and the customer service for the finance and insurance industry. This is a learnership program, meaning you will get a formal learnership contract rather than a permanent employment contract.
While on the program, you will be working in one of OUTsurance’s call centres. This will involve communicating directly with customers, learning about insurance products and processes, and developing professional skills. Learners will be paid a monthly stipend.
This learnership is geared towards those who do not have any formal working experience, but are enthusiastic and willing to learn, especially with regards to customer service and the insurance industry. After the twelve months are completed, learners will have practical skills and industry knowledge that will increase their chances of getting employed.
Purpose and Benefits of the Learnership
The OUTsurance Call Centre Learnership aims to help participants create a smoother transition from the classroom to the workplace. Many young job seekers find it difficult to obtain employment due to their limited experience. This programme aims to assist participants by offering them exposure to a professional environment and helping them develop the necessary skills.
The key benefits of the learnership include:
Gaining real-world experience at an established insurance company
Working knowledge of the call centre industry and handling customer queries
Improved communication, and interpersonal skills as well as the ability to think on one’s feet
A better grasp on how the financial and insurance industry works
Better employment opportunities at the end of the programme
While the learnership does not offer participants a guarantee of obtaining an employment contract, the skills and experience that the participants acquire will assist them in obtaining an employment opportunity at OUTsurance, and in the insurance and customer service industries.
Criteria for eligibility
To apply for the OUTsurance Call Centre Learnerships 2026, applicants should meet the following conditions:
A Grade 12 / Matric certificate
Degree or Diploma is an advantage, but is not a requirement
Basic knowledge of computer, particularly Microsoft Office
No previous work experience is required
The candidate must be a citizen of South Africa
The candidate must not have been part of any learnership before
The candidate should be between 18 and 35 years of age
The candidate should be of unemployed status
The above conditions aim to assist young people who lack work experience and skill enhancement opportunities.
Required Skills and Competencies
OUTsurance is seeking individuals who have a positive aptitude and are willing to learn and grow. The candidates should possess the following attributes:
Good interpersonal skills and the ability to establish and sustain relationships
Taking charge and being proactive in the execution of assigned tasks
Professional interaction with clients and colleagues
Being flexible and positive in the face of change
The ability to prioritize and function effectively in a pressured environment
Strong and concise speaking skills
Self-driving and a burning passion to acquire knowledge
These are critical in the achievement of a number of goals in a call centre, and essential for the growth and development of an individual in the customer service and insurance industry.
How to Apply
Apply Online for the OUTsurance: OSS Hastings Learnership Programme 2026
Conclusion
OUTsurance Call Centre Learnerships 2026 have the potential to help unemployed South African youth take their first steps into the world of work. They offer the chance to gain valuable structured learning, combined with workplace experience and personal growth. By participating in this programme, youth will gain the confidence and abilities to embark on a career in the financial and insurance sector. This learnership will be valuable for anyone with an interest in customer care and the desire to learn.
