If you’re passionate about hospitality, have a warm and welcoming personality, and enjoy being at the heart of guest experiences, then this opportunity might be perfect for you. We are currently seeking a Resort Receptionist to join our vibrant and dedicated team at our nature-inspired resort located near Nelspruit, Mpumalanga.
This position is ideal for someone with strong communication skills, a love for tourism and customer service, and a desire to grow in the hospitality industry. As a receptionist, you’ll be the first person our guests interact with – and your smile will set the tone for their stay.
🏨 About the Role
Job Title: Resort Receptionist
Location: Nelspruit, Mpumalanga, South Africa
Employment Type: Full-Time (Shifts required: weekdays, weekends & holidays)
Start Date: Immediately / As soon as available
Monthly Salary: R7,000 – R10,000 depending on experience
Monthly Stipend (Training): R4,000 – R6,000 (if inexperienced)
🌟 Why Work With Us?
Our resort offers a tranquil escape surrounded by the Lowveld’s beautiful scenery. We’re just a short drive from Mbombela city and close to famous landmarks like Kruger National Park and the Panorama Route.
As part of our team, you’ll enjoy:
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A supportive, people-first work environment
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Regular staff development workshops
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Discounted travel perks and staff meals
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A real opportunity to grow your career in hospitality
We value positive attitudes, friendly service, and a strong work ethic. Whether you’re just starting out or bringing years of experience, you’ll find a welcoming home here.
✨ Key Responsibilities
As our Resort Receptionist, you will:
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Welcome guests with a warm and professional attitude
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Manage check-in and check-out procedures
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Handle telephone, email, and online booking inquiries
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Process guest payments, refunds, and issue receipts
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Maintain guest records and update the reservations system
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Assist with guest requests, complaints, and information
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Upsell resort services including spa treatments, game drives, or restaurant bookings
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Ensure the front desk and lobby area remain tidy and presentable
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Collaborate with housekeeping, maintenance, and management for a seamless guest experience
✅ What You’ll Need to Qualify
We are looking for a reliable, professional, and motivated individual with the following:
Minimum Requirements:
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Matric Certificate (Grade 12)
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At least 6–12 months of experience in reception, admin, or front-desk work (hospitality preferred)
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Good spoken and written English
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Basic computer skills – email, MS Office, and booking systems
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Punctual, presentable, and respectful attitude
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Ability to work under pressure in a busy resort environment
Advantageous (but not required):
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Diploma in Hospitality, Tourism, or Customer Service
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Experience using hotel reservation systems (e.g. NightsBridge, Cloudbeds, Opera)
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Additional languages: Afrikaans, SiSwati, Zulu, or Portuguese
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Knowledge of local tourist attractions and culture
🧠 Soft Skills That Matter
Hospitality is not just a job – it’s a feeling. The right candidate should be:
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Friendly and professional with excellent communication
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Confident under pressure
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Naturally helpful and service-driven
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Honest and trustworthy with guests and colleagues
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Flexible to assist in other departments when needed
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A quick learner who adapts to new systems and routines
🗓️ Working Hours & Environment
You will work on a rotating shift, which includes:
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Weekdays and alternate weekends
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Public holidays (compensated accordingly)
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Morning (6 AM – 2 PM) or afternoon/evening (2 PM – 10 PM) shifts
The work is mostly indoors, with occasional walking to nearby guest areas or event spaces. Uniforms and training are provided.
📈 Career Growth Opportunities
Many of our senior team members started out in front-desk roles just like this one. You’ll receive hands-on training and may be eligible for promotions in:
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Guest relations management
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Front office supervision
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Events coordination
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Reservations or travel sales
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Administrative support or executive PA roles
📅 Application Deadline
Closing Date: 25 July 2025
Early applications are encouraged. Shortlisted candidates may be interviewed before the deadline.
📧 How to Apply
Please submit the following documents via email:
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Updated CV
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Cover letter (tell us why you’d be a great fit)
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Copies of qualifications (if applicable)
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ID or Passport copy
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Recent professional photo (optional)
Send to: careers@[yourresort].co.za
Subject line: Resort Receptionist Application – [Your Full Name]
You may also drop your application off in person at our reception during working hours.
🔗 Helpful Links
🙌 Final Words
Our reception team is the heart and soul of the resort. If you are someone who loves hospitality, values genuine guest connections, and wants to grow with a company that cares—this is your moment.
Apply now and help us deliver unforgettable memories to our guests—one warm smile at a time.
